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    FAQS

    1) What is the price currency?
    Price in US dollars.

    2)When is the estimated time of arrival?
    We promise that the item will arrive within 12 working days after payment.

    3)What is your payment terms?
    Paypal and credit card.

    4)What color can I choose?
    Any color you want.

    5)How about import duties?
    Please be noted that import duty is not included in the item price or shipping charges. 

    6)How long does it take to inflate? And how long does it take to deflate?

    It will take about 8 minutes to inflate and deflate.


    7)What type of material for AirTracks?
    We use the best quality material for AirTracks, called Double Wall Fabric (DWF), consisting of 2 layers of coated vinyl with thousands of threads connecting the two layers (80.000 per M2!). 

    8)What guarantees are there?

     2-year for warranty and free repair kits.

     

    9)Does the blower come with an AUD/UK plug?

    Yes, we have all  plug specifications. We will send the corresponding plug according to where your country is.


    10)What does 2-year warranty cover?
    Our warranty covers manufacturer defects, non-man made damage to all parts, including seams and surface.
    Problems rarely occur by the normal use, but when there's an accident damage or leaking by the longtime use, the repair usually takes no longer than 10mins with the help of a repair kit and video we'll provide you with.

     

    11) Does this come with a pump?

    Yes, it comes with accessories such as air blower, carry bag and repair kits.

     

    12) Can you print my logo on the products?

    Yes, we can, you just need offer us the AI file of your logo.

     

    13) What is the shipping methods?

    Most of our products are shipped by express(FedEx, DHL, TNT or UPS) to door, or by air or sea according to your order quantity.